Thursday, October 9, 2008

Shifting Schedules

From April 2005 to December 2007, I worked for the Call Center department of a bank.
For the first 6 months of the training, I was reporting for work from 8am to 5pm because of the training. After which, the shifting sched began. Coming to think of it, I don't know which is better - being on a fixed graveyard shift or having a change in sched every 2 weeks. I understood the demands of the job, it was after all, a big bank and I took pride in the broad range of services that it provided. Good for the clients and the company but not-too-good for its frontliners or the people who are direct service providers. =)

To say that my life depended on the schedule is an understatement. Nobody pointed a gun in my head telling me to stay but somehow, 2 years passed. I could have left after my one-year bond expired but I held on. I don't know if it was fear or greed controlling me at that time ... Continue.

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